Refund policy

Return & Refund Policy 💕

ALL CUSTOM RUG SALES ARE FINAL

Each rug is handmade specifically for you based on the size, colors, design, and details selected or submitted with your order. Because these items are custom-made, returns, exchanges, and refunds are not accepted unless your item arrives damaged or there was an error with your order.

CUSTOM RUG DEPOSITS
A $50 non-refundable deposit is required to reserve your custom rug order. Your deposit is applied toward the final price of your rug. Once your design and order details have been reviewed, you will receive your final price and remaining balance.

CANCELLATIONS
The $50 deposit is non-refundable if you decide to cancel your custom rug order. Once production has begun, the order cannot be canceled.

REMAINING BALANCE
The remaining balance must be paid in full before your completed rug is shipped or released for pickup.

HANDMADE ITEMS
Please remember that every rug is handmade. Slight variations in shape, dimensions, colors, carving, or other small details may occur and are part of the handmade nature of each piece.

DAMAGED OR INCORRECT ORDERS
If your rug arrives damaged or you believe there is an error with your order, please contact Beauty’s Rugs & Creations within 3 days of delivery and provide clear photos of the rug and packaging.

CUSTOMER-PROVIDED DESIGNS
Customers are responsible for providing clear and accurate reference images and order details. Any requested changes should be discussed before production begins.

UNCLAIMED / UNPAID ORDERS
Once your final balance is requested, payment must be completed before your rug is shipped or released for pickup. If the remaining balance is not paid, your rug will not be released. Deposits remain non-refundable.

SHIPPING & DELIVERY
Beauty’s Rugs & Creations is not responsible for incorrect or incomplete shipping addresses provided by the customer. Please review your shipping information carefully before completing your order. If a package is returned because of an incorrect address, additional shipping charges may apply to have the order shipped again.

DESIGN APPROVAL & CHANGES
Customers are responsible for reviewing and approving all design details before production begins. Once production has started, changes to the design, size, colors, or other details may not be possible. If a change can be accommodated, additional charges may apply.

COLORS
Yarn colors may vary slightly from reference photos or what appears on your screen. I will make every reasonable effort to match the requested colors as closely as possible.

DAMAGED OR INCORRECT ORDERS
Please contact Beauty’s Rugs & Creations within 3 days of delivery if your order arrives damaged or you believe an error was made with your order. Clear photos of the rug and packaging may be required so the issue can be reviewed. Eligible resolutions will be determined based on the circumstances of the order.